THE DANKEST!
Returns & Refunds policy
Refund policy
Dank Den Delivery Refund Policy
ALL SALES ARE FINAL & NON-REFUNDABLE. NO EXCEPTIONS. If you have any questions prior to making your purchase, please contact us at orders@Dank-Den.com.
We do not handle refunds for purchases made at independent retail locations. If you bought a Smoke Kind product at a retail store or through a website other than www.Dank-Den.com, please address any issues directly with the place of purchase, as we cannot monitor what happens to our products once they leave our control.
If you purchased directly from www.Dank-Den.com and encounter an issue with your order, you may be eligible for a refund, provided that you notify us within 7 days of receiving your product. Refunds, returns, or exchanges will not be considered if you have not contacted us within 7 days of the delivery date.
If your product arrives damaged or if your order is missing items, you must notify us on the day of delivery via phone or email at orders@Dank-Den.com Your email must include:
- Your order number in the subject line (e.g., “DAMAGED PRODUCT – ORDER #(Insert your order number)”)
- A detailed description of the issue
- Photos of the product in question
- Photos of the box
- Photos of the packing slip
Once we receive this information, we will assess the situation. This review process may take up to 5 business days, or longer depending on the issue. Failure to provide all requested information may result in an automatic denial of your request.
For valid claims of damaged or broken products, return shipping will depend on the specific product(s) ordered and available options. Typically, we will either send you a prepaid shipping label or reimburse you for USPS First Class shipping. DO NOT SHIP ANYTHING BACK TO US UNTIL YOU HAVE DISCUSSED THE SHIPPING DETAILS WITH US. We cannot issue a replacement without receiving and inspecting the original product to confirm it has not been used.
For any further questions, please contact us at orders@Dank-Den.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and address it. Proof of the issue and return of the original product will be required.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail
Danksupport@Dank-Den.com
Quality
Premium Cannabis products shipped directly to you.
Legal
ContactDank@dankden.com
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All of our products contain less than 0.3% delta-9 THC on a dry weight basis. All products are compliant with the US Farm Bill.
FDA DISCLAIMER
THE STATEMENTS MADE REGARDING THESE PRODUCTS HAVE NOT BEEN EVALUATED BY THE FDA. THE EFFICACY OF THESE PRODUCTS HAS NOT BEEN CONFIRMED BY FDA-APPROVED RESEARCH. THESE PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE OR PREVENT ANY DISEASE. ALL INFORMATION PRESENTED HERE IS NOT MEANT AS A SUBSTITUTE FOR OR ALTERNATIVE TO INFORMATION FROM HEALTH CARE PRACTITIONERS. PLEASE CONSULT YOUR HEALTH CARE PROFESSIONAL ABOUT POTENTIAL INTERACTIONS OR OTHER POSSIBLE COMPLICATIONS BEFORE USING ANY PRODUCT. THE FEDERAL FOOD, DRUG, AND COSMETIC ACT REQUIRE THIS NOTICE
“This product is not available for shipment to the following states: Alaska, Arkansas, Califorina, Colorado, Hawaii, Idaho, Kansas, Louisiana, Oklahoma, Oregon, Rhode Island, Utah, Vermont”